Keep new community member onboarding visible
A new member joining your Telegram group can prompt Notis to tag their related Gorgias ticket for onboarding follow-up.
Trigger
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
Joining a support community can be the start of a customer journey, but the onboarding step may be forgotten.
- Give onboarding follow-up a visible place in Gorgias.
- Reduce manual checks for newly joined customers.
- Help the team keep community entry connected to support.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation prompt explaining which new members should lead to an onboarding tag on a matching ticket.
- 3Select Telegram New Chat Member as the trigger and choose a run-report channel.
- 4Test with a new member who has a related Gorgias ticket and review its tags.
Questions about this workflow
What if the new member has no ticket?
The selected action updates ticket tags, so the prompt should describe how to find an appropriate existing ticket.
Does this trigger when the bot joins?
Yes, the event can include the bot itself being added to the group.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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