Escalate a ticket from a Telegram button
Give your team a one-tap way to flag a customer issue in Telegram and add an escalation tag in Gorgias.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Add Ticket Tags
Adds tags to a ticket in gorgias.
Why this helps
When a team spots an issue during a chat, remembering to update the ticket later adds another follow-up step.
- Turn a deliberate button tap into a ticket triage cue.
- Reduce the steps between noticing and flagging an issue.
- Make escalations easier to find in Gorgias.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation whose plain-language instruction explains which button tap should add an escalation tag to the matching ticket.
- 3Select Telegram Callback Query Received as the trigger and choose a channel for run reports.
- 4Test by tapping the intended inline button on a message tied to a real ticket.
Questions about this workflow
What starts the workflow?
A user tapping an inline keyboard button attached to one of your bot's messages triggers this event.
Can the button identify the ticket?
Describe how the callback context should relate to the Gorgias ticket in the prompt, and verify with a real example.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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