Carry Telegram message corrections into Gorgias
If a customer edits a detail in Telegram, Notis can update the related Gorgias ticket with the corrected information.
Trigger
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Action
Update Ticket
Updates an existing ticket in gorgias.
Why this helps
A correction made in the original chat may never make it into the ticket someone is already working from.
- Reduce reliance on someone noticing a message edit manually.
- Keep the ticket aligned with the latest customer-provided details.
- Avoid follow-up based on stale information.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation with one plain-language instruction explaining how to apply a Telegram correction to its related Gorgias ticket.
- 3Select Telegram Message Edited as the trigger and choose where Notis should report runs.
- 4Test by editing a Telegram message associated with a real ticket and reviewing the update.
Questions about this workflow
Does this detect edits in every chat?
The bot must be able to see the chat. Telegram's event covers messages edited by their sender in a chat the bot can see.
Can it replace just the corrected detail?
Describe the intended ticket update in plain language and check the result with a real edit.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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