Find existing Gorgias support history from Telegram
When a customer asks for an update in Telegram, Notis can look up relevant Gorgias tickets so your team can pick up the context faster.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
List Tickets
Lists tickets in gorgias with various filtering options.
Why this helps
Answering a quick status question can mean leaving the chat, searching the help desk, and rebuilding the thread from scratch.
- Reduce time spent searching for a customer's support history.
- Help the team resume a case with less app switching.
- Make status questions easier to route into existing work.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation prompt explaining how to recognize a support-history request and list relevant Gorgias tickets.
- 3Select Telegram New Message Received as the trigger and choose where Notis should report runs.
- 4Test with a real request that can be matched to a known Gorgias customer or ticket.
Questions about this workflow
Does this update a ticket?
No. The selected action lists tickets; it can help retrieve context for the request.
Can it find tickets by customer?
Describe the available identifying details and intended search in the prompt, then verify with a known example.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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