Keep customer follow-up promises attached to the ticket
Tell Notis how your team marks a promise in Telegram, and it can update the matching Gorgias ticket with the follow-up detail.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Update Ticket
Updates an existing ticket in gorgias.
Why this helps
A promise made in a fast-moving team chat can be forgotten once everyone returns to separate work.
- Keep a commitment near the customer conversation it concerns.
- Reduce the need to remember verbal or chat-based promises.
- Make handoffs clearer when someone else picks up the ticket.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation with one plain-language instruction describing how a Telegram follow-up commitment should update the related ticket.
- 3Select Telegram New Message Received as the trigger and choose a run-report channel.
- 4Test with a real commitment message tied to an existing Gorgias ticket.
Questions about this workflow
How does Notis know a message is a commitment?
Describe the phrases or context your team uses to indicate a clear promise, then test that rule with an example.
Does this create a reminder?
The action updates a Gorgias ticket. It does not create a calendar or reminder entry.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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