Keep customer contact details current across Telegram and Gorgias
When a customer shares a clear contact detail correction in Telegram, Notis can update their Gorgias customer record.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Update Customer
Updates an existing customer in gorgias.
Why this helps
Contact corrections in chat can be hard to find later and may leave customer records outdated.
- Keep customer records closer to the latest shared details.
- Reduce manual re-entry of contact corrections.
- Avoid follow-up using an outdated contact detail.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation instruction describing which customer-provided contact corrections should update the matching Gorgias customer.
- 3Select Telegram New Message Received as the trigger and choose where run reports should appear.
- 4Test with an authorized example and verify the correct customer record was updated.
Questions about this workflow
Can it identify the correct customer?
Describe reliable ways to match the Telegram sender to a Gorgias customer and verify carefully during testing.
Does this replace all customer data?
The selected action updates a customer. State precisely which corrections should be applied and review the resulting record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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