Keep customer issues from getting lost in Telegram channels
When your channel shares a customer problem, Notis can turn the post into a Gorgias ticket for follow-up.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Create Ticket
Creates a new ticket in gorgias.
Why this helps
Customer feedback in a broadcast channel can be visible to everyone and still lack a clear next step.
- Give customer issues from channel posts a ticket record.
- Make follow-up easier to assign through your existing support process.
- Avoid relying on memory to revisit a public post.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation with a plain-language instruction to create Gorgias tickets for channel posts that describe customer issues.
- 3Select Telegram New Channel Post as the trigger and choose where run reports should appear.
- 4Test with one real post that represents feedback you want to track.
Questions about this workflow
Does the bot need channel access?
The Telegram bot must be an administrator in the channel where it should receive new posts.
Can the workflow ignore announcements?
Describe which kinds of posts are customer issues in your plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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