Make after-hours Telegram requests easier to pick up
When a request arrives after your team has signed off, Notis can create a Gorgias ticket to bring it into the next review.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Ticket
Creates a new ticket in gorgias.
Why this helps
An after-hours message can be buried by overnight chat activity before anyone has a chance to respond.
- Give overnight requests a durable home in the support queue.
- Reduce morning chat archaeology.
- Make it easier to resume customer work after time away.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gorgias to Notis once through the portal.
- 2Create an automation with a plain-language instruction to create tickets for Telegram support messages received outside your team's working hours.
- 3Select Telegram New Message Received as the trigger and choose where run reports should appear.
- 4Test with a real after-hours request or a representative message and review the resulting ticket.
Questions about this workflow
How should working hours be handled?
Describe your team's hours and timezone in the prompt so Notis can interpret which messages need this treatment.
Does this send a reply to the customer?
The selected action creates a Gorgias ticket; it does not send a customer reply.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gorgias. A trigger fires from one place; an action lands in another.
Telegram triggers
Gorgias actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Ticket Tags
Adds tags to a ticket in gorgias.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account Setting
Creates a new account setting in gorgias.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Customer
Creates a new customer in gorgias.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Team
Creates a new team in gorgias.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Ticket
Creates a new ticket in gorgias.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Customer
Deletes a specific customer from gorgias.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Customer Field Value
Deletes a specific field value for a customer in gorgias.
Delete Customers
Deletes multiple customers from gorgias.
Connect any two apps with Notis in the middle.
Telegram and Gorgias, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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