Keep customer feedback usable after it arrives
Save what customers say with enough context to make the next review useful.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Document Markdown
Creates a new google docs document, optionally initializing it with a title and content provided as markdown text.
Why this helps
Feedback can arrive in passing and disappear before a founder has time to compare patterns or respond.
- Preserves the customer's original point and useful context.
- Makes themes easier to scan during a review.
- Keeps potential follow-up visible without treating every comment as a commitment.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Google Docs to Notis once in the portal.
- 2Create an automation by asking Notis conversationally or through the portal.
- 3Write one instruction asking it to turn customer feedback messages into a brief that preserves the wording, context, possible theme, and follow-up to consider.
- 4Select Telegram New Message Received and choose a run-report channel.
- 5Test with one real feedback message and confirm that interpretation is separated from the customer's words.
Questions about this workflow
Can the workflow keep customer quotes intact?
Ask Notis to preserve the original wording and put any summary or theme in a separate section.
Will it contact the customer?
This workflow creates a Google Doc brief. Follow-up is recorded as a consideration unless you explicitly request another action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Google Docs. A trigger fires from one place; an action lands in another.
Telegram triggers
Google Docs actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Copy Google Document
Tool to create a copy of an existing google document. use this to duplicate a document, for example, when using an existing document as a template. the copied document will have a default title (e.g., 'copy of [original title]') if no new title is provided, and will be placed in the user's root google drive folder.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a document
Creates a new google docs document using the provided title as filename and inserts the initial text at the beginning if non-empty, returning the document's id and metadata (excluding body content).
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Document Markdown
Creates a new google docs document, optionally initializing it with a title and content provided as markdown text.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Footer
Tool to create a new footer in a google document. use when you need to add a footer, optionally specifying its type and the section it applies to.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Footnote
Tool to create a new footnote in a google document. use this when you need to add a footnote at a specific location or at the end of the document body.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Header
Tool to create a new header in a google document. use this tool when you need to add a header to a document, optionally specifying the section it applies to.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Named Range
Tool to create a new named range in a google document. use this to assign a name to a specific part of the document for easier reference or programmatic manipulation.
Create Paragraph Bullets
Tool to add bullets to paragraphs within a specified range in a google document. use when you need to format a list or a set of paragraphs as bullet points.
Connect any two apps with Notis in the middle.
Telegram and Google Docs, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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