Collect customer feedback from Telegram
Turn customer comments in Telegram into evidence you can revisit when choosing what to improve.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Query
Query tool will run a sql query in bigquery. note: make sure the query being input in a single line format. for example, select * from sample dataset.sample table where column name = 'value'
Why this helps
Useful feedback arrives in scattered conversations, making it difficult to spot recurring needs.
- Preserve feedback close to where it arrives.
- Build a queryable source for product review.
- Reduce manual copying between conversations and analysis.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Google BigQuery to Notis once through the portal.
- 2Create the automation in Automations or ask Notis to set it up in plain language.
- 3Tell Notis to recognize customer feedback and save its substance and context in BigQuery.
- 4Choose New Message Received and a channel for run reports.
- 5Send one representative feedback message and confirm the resulting BigQuery record.
Questions about this workflow
Can it save feedback from private chats and groups?
The trigger can receive messages in private chats, groups, or supergroups that the bot can access.
Will it analyze themes automatically?
This workflow captures feedback. You can query the accumulated records in BigQuery for themes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Google BigQuery. A trigger fires from one place; an action lands in another.
Telegram triggers
Google BigQuery actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Query
Query tool will run a sql query in bigquery. note: make sure the query being input in a single line format. for example, select * from sample dataset.sample table where column name = 'value'
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Telegram and Google BigQuery, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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