Make explicit customer conversation requests easier to follow up
Keep a customer's request for a conversation visible without creating more noise from routine support.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Add GoDial Contact
Tool to add a new contact in GoDial CRM. Use when you need to create contacts programmatically.
Why this helps
A request to talk through an account issue can be lost when the same chat also contains ordinary support exchanges.
- Keep explicit requests for a conversation visible.
- Avoid filling the list with every support message.
- Make follow-up easier to resume after handling other work.
Setup
Build it in a few focused steps.
- 1Connect Telegram and GoDial to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to add a GoDial contact when a customer explicitly asks for a retention or account conversation.
- 3Use one prompt instruction requiring suitable contact details and skipping routine support requests or vague dissatisfaction.
- 4Select New Message Received and choose a channel for run reports.
- 5Test with one real request and verify the new contact in GoDial.
Questions about this workflow
Will this automatically call a customer?
No. The available action adds a contact. A person can review the request and decide on a follow-up.
Should every complaint create a contact?
The prompt should capture only explicit requests for a follow-up conversation and skip complaints without that request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Godial. A trigger fires from one place; an action lands in another.
Telegram triggers
Godial actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add GoDial Contact
Tool to add a new contact in GoDial CRM. Use when you need to create contacts programmatically.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Retrieve GoDial Accounts
Tool to retrieve all accounts in the authenticated GoDial account. Use after obtaining access token to fetch available accounts. Supports optional pagination.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Retrieve GoDial External Lists
Tool to retrieve all lists in the authenticated GoDial account. Use when you need to enumerate lists for selecting a target list ID after configuring your External API access token.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Remove GoDial Account
Tool to remove a GoDial account. Use when an account needs to be permanently deleted.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Telegram and Godial, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Godial.