Investigate customer outage reports from Telegram
Capture the hostname and region from the report, then start a network check without opening another task list.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Measurement
Tool to create and trigger a network measurement. Use when you need connectivity checks from specific geographic or network locations.
Why this helps
Customer reports often require both empathy and follow-up; the diagnostic step can disappear while attention moves to the next conversation.
- Convert an incoming report into an actionable diagnostic.
- Keep customer location as part of the measurement request.
- Make follow-up easier to track alongside the original report.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Globalping to Notis once in the portal.
- 2Create the automation in the portal or ask Notis to check customer outage reports shared in Telegram.
- 3Use one plain-language instruction: when a message reports a service outage and names a hostname and customer region, create a Globalping connectivity measurement from that region and report results.
- 4Choose New Message Received as the trigger and select a channel for run reports.
- 5Test with a sample report using a service you are authorized to check.
Questions about this workflow
Should I include customer information in the message?
Include only the service and location details needed for the check; the measurement does not require unrelated personal information.
Does the check confirm the customer's exact network path?
It checks from available Globalping probes in the requested location; it may not reproduce the customer's exact connection.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Globalping. A trigger fires from one place; an action lands in another.
Telegram triggers
Globalping actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Measurement
Tool to create and trigger a network measurement. Use when you need connectivity checks from specific geographic or network locations.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Measurement Results
Tool to get measurement results by ID. Use when you need to retrieve the status and detailed per-probe results of an existing measurement.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
GlobalPing Health Check
Tool to check API health status. Use when verifying API availability.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
List Probes
Tool to list all currently connected probes. Use after authenticating with the API to retrieve online probe metadata.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Telegram and Globalping, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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