Let customers flag support needs with a tap
A single Telegram button tap can tell Notis to open a Gleap ticket for follow-up.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Why this helps
People may not know how to turn a chat exchange into a formal support request.
- Make requesting follow-up simple in Telegram.
- Capture button-confirmed requests as Gleap tickets.
- Lower the effort required to start a support thread.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gleap to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to create a Gleap ticket when a specific Telegram support button is tapped.
- 3State in one plain-language prompt what the button means and what context belongs in the ticket.
- 4Select Callback Query Received and choose a channel for run reports.
- 5Tap the button once in a real Telegram conversation and verify the new Gleap ticket.
Questions about this workflow
Can different buttons mean different things?
Describe the intended meaning of the relevant callback in the prompt and create separate automations if outcomes differ.
Does this require a message from the user as well?
The callback query itself can trigger the workflow when the user taps an inline button.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gleap. A trigger fires from one place; an action lands in another.
Telegram triggers
Gleap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create a new chat message
Tool to create a new chat message. Use when sending a message in an active chat session.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create a new team
Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete a User from a Project
Tool to remove a user from a project. Use when you need to revoke a user's access by their ID.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get a Checklist
Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
Get a Collection
Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
Connect any two apps with Notis in the middle.
Telegram and Gleap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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