Check help center coverage for a Telegram launch
A launch announcement can prompt a quick inventory of Gleap's help collections for gaps.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Get All Collections
Tool to retrieve all help center collections. Use when you need to list all collections for the authenticated project.
Why this helps
Product changes may be announced before anyone checks whether the help center is organized to support them.
- Prompt a support-content readiness check at launch time.
- Reduce the chance that help topics are overlooked.
- Keep launch follow-through connected to support organization.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gleap to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to review Gleap collections after a relevant Telegram launch post.
- 3In one plain-language prompt, describe which posts count as launches and ask Notis to retrieve the collections for review.
- 4Choose New Channel Post and select where run reports should go.
- 5Test with a real launch post and review the returned collection list.
Questions about this workflow
Does this create or edit help articles?
No. The action retrieves collections for review; it does not create or update articles.
Can it run for ordinary channel posts?
Describe a clear launch signal in the prompt so unrelated posts are ignored.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gleap. A trigger fires from one place; an action lands in another.
Telegram triggers
Gleap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create a new chat message
Tool to create a new chat message. Use when sending a message in an active chat session.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create a new team
Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete a User from a Project
Tool to remove a user from a project. Use when you need to revoke a user's access by their ID.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get a Checklist
Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
Get a Collection
Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
Connect any two apps with Notis in the middle.
Telegram and Gleap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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