Catch onboarding support needs from new Telegram members
When a new member joins and asks for help, Notis can give the request a home in Gleap.
Trigger
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Action
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Why this helps
New members may need guidance, but their first questions can be lost in a fast-moving group.
- Make qualifying onboarding needs trackable.
- Help the team follow up with new members consistently.
- Reduce manual monitoring of group introductions.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gleap to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to track new-member support needs in Gleap.
- 3In one plain-language prompt, explain which joining situations or accompanying requests need a ticket.
- 4Pick New Chat Member as the trigger and choose the channel for run reports.
- 5Test with a new member joining the group and verify the qualifying ticket in Gleap.
Questions about this workflow
Does joining alone always create a ticket?
The prompt can limit tickets to joining events that include a stated support need or meet your onboarding criteria.
Can the ticket retain the member's context?
Ask Notis to include the available member and message context relevant to follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gleap. A trigger fires from one place; an action lands in another.
Telegram triggers
Gleap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create a new chat message
Tool to create a new chat message. Use when sending a message in an active chat session.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create a new team
Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete a User from a Project
Tool to remove a user from a project. Use when you need to revoke a user's access by their ID.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get a Checklist
Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
Get a Collection
Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
Connect any two apps with Notis in the middle.
Telegram and Gleap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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