Organize new help topics announced on Telegram
Let a channel announcement cue the creation of a Gleap collection for a new help topic.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
Why this helps
A new topic may be announced publicly before anyone creates a place to organize its support articles.
- Connect announcements to help center organization.
- Reduce the setup steps needed for a new support topic.
- Keep related help material grouped in Gleap.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gleap to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis in plain language to create a Gleap collection from specific Telegram channel announcements.
- 3Describe in one instruction which announcements justify a new collection and how to name it.
- 4Choose New Channel Post as the trigger and select a channel for run reports.
- 5Test with one relevant channel post and check the resulting Gleap collection.
Questions about this workflow
Will every channel post create a collection?
Use the prompt to limit collection creation to announcements that introduce a distinct support topic.
Does this create articles too?
No. This workflow creates a collection; article creation is not one of the listed Gleap actions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gleap. A trigger fires from one place; an action lands in another.
Telegram triggers
Gleap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
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New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
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Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
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New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get a Checklist
Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
Get a Collection
Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
Connect any two apps with Notis in the middle.
Telegram and Gleap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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