Make Telegram support buttons start a Gleap reply
When someone taps for help, Notis can continue the support exchange in Gleap chat.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Create a new chat message
Tool to create a new chat message. Use when sending a message in an active chat session.
Why this helps
A support button can register interest without ensuring a useful customer follow-up happens.
- Turn a button tap into a concrete support response.
- Keep chat follow-up in Gleap.
- Reduce the chance a support request waits unnoticed.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gleap to Notis once through the portal.
- 2Create an automation through the portal or ask Notis to send a Gleap chat message after a designated button tap.
- 3Write one plain-language prompt that defines the button, the response and how to identify the active chat session.
- 4Choose Callback Query Received as the trigger and select a run-report channel.
- 5Test by tapping the button for a user with an identifiable Gleap session.
Questions about this workflow
Can the message differ by button?
Describe the response for the relevant button in the prompt; use distinct automations for different response paths.
What if Notis cannot identify the chat?
The instruction needs sufficient context to match the Telegram user to the intended Gleap session.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gleap. A trigger fires from one place; an action lands in another.
Telegram triggers
Gleap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create a new chat message
Tool to create a new chat message. Use when sending a message in an active chat session.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create a new team
Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete a User from a Project
Tool to remove a user from a project. Use when you need to revoke a user's access by their ID.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get a Checklist
Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
Get a Collection
Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
Connect any two apps with Notis in the middle.
Telegram and Gleap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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