Capture Telegram bug reports in Gleap
Report a bug in Telegram and let Notis open a Gleap ticket with the useful details.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Why this helps
Bug reports shared in a busy chat can disappear before anyone records or investigates them.
- Capture issues while they are fresh.
- Reduce copying details between chat and support tools.
- Give the team a durable place to track investigation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gleap to Notis once through the portal.
- 2Create an automation in the portal, or ask Notis conversationally to capture Telegram bug reports in Gleap.
- 3Describe in one plain-language instruction how to recognize a bug report and create a ticket with its context.
- 4Choose the Telegram New Message Received trigger and a channel for run reports.
- 5Test with one real bug report in a Telegram chat.
Questions about this workflow
Does this create a ticket for every Telegram message?
The prompt can tell Notis to create tickets for messages that report a bug, while ignoring unrelated conversation.
Can the team review what was reported?
Yes. The resulting ticket is created in Gleap, where the support team can inspect and follow up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gleap. A trigger fires from one place; an action lands in another.
Telegram triggers
Gleap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Archive a Ticket
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create a Collection
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create a new chat message
Tool to create a new chat message. Use when sending a message in an active chat session.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create a new team
Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create a new ticket
Tool to create a new ticket. Use when you have ticket details ready to open a support ticket.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete a User from a Project
Tool to remove a user from a project. Use when you need to revoke a user's access by their ID.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get a Checklist
Tool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
Get a Collection
Tool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
Connect any two apps with Notis in the middle.
Telegram and Gleap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Gleap.