Keep customer call follow-up from slipping
When your team shares an accessible call recording URL in Telegram, have Notis start its Gladia transcription job.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Initiate Pre-Recorded Transcription
Tool to initiate a pre-recorded transcription job. Use when you have an audio URL and need asynchronous transcription results.
Why this helps
Customer commitments and follow-ups are harder to track when calls are recorded but not promptly transcribed.
- Get call recordings into the transcription queue promptly.
- Lower the manual handoff burden after a customer conversation.
- Make it easier to review what was agreed.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gladia to Notis once in the portal.
- 2Create an automation in the portal or ask Notis for this call-recording workflow.
- 3Give one instruction to initiate Gladia transcription for accessible customer call URLs in new Telegram messages.
- 4Select New Message Received and choose where run reports should go.
- 5Test with an accessible sample call recording.
Questions about this workflow
Does this create a follow-up task?
No. It starts transcription; creating tasks from the transcript would require a separate workflow.
Can any call recording URL be processed?
The audio URL must be accessible to Gladia.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gladia. A trigger fires from one place; an action lands in another.
Telegram triggers
Gladia actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get live transcription result
Tool to retrieve metadata and results of a live transcription job. Use when you need detailed status or results for a specific live transcription session.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Pre-recorded Transcription Result
Tool to retrieve metadata for a pre-recorded transcription job. Use when checking the status or retrieving results of a specific job ID.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Initiate Live Transcription Session
Tool to initiate a live transcription session. Use before streaming audio to get a WebSocket URL.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Initiate Pre-Recorded Transcription
Tool to initiate a pre-recorded transcription job. Use when you have an audio URL and need asynchronous transcription results.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
List live transcription jobs
Tool to list live transcription jobs. Use when you need an overview of live transcription sessions with optional filtering and pagination. Use after setting up live transcription.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Gladia List Pre-Recorded Transcriptions
Tool to list pre-recorded transcription jobs with optional filters. Use after submitting or querying jobs to retrieve paginated results.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Upload Audio/Video File
Tool to upload an audio or video file to Gladia's servers. Use when preparing a file for transcription.
Connect any two apps with Notis in the middle.
Telegram and Gladia, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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