Ask for feedback after resolving a customer issue
Close the loop after support work with one less follow-up to hold in your head.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Why this helps
Resolving the issue is the main focus, so asking about the support experience can be missed once the problem is fixed.
- Capture feedback about a recent support interaction.
- Make the closing step easier after resolving an issue.
- Keep the customer follow-up linked to the resolution note.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gatherup to Notis once through the portal.
- 2Create an automation or ask Notis to send a Gatherup feedback request when you report a customer support issue resolved in Telegram.
- 3Pick Telegram New Message Received as the trigger and choose a channel for run reports.
- 4Test with a real resolution note containing enough context to identify the customer.
Questions about this workflow
Can the request mention the support interaction?
Describe the context you want Notis to use in the prompt; the Gatherup action sends a customer feedback request.
What if the issue is not fully resolved?
Make the instruction explicit that only a confirmed resolution should trigger the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gatherup. A trigger fires from one place; an action lands in another.
Telegram triggers
Gatherup actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete GatherUp Business
Tool to delete an existing business location. Use when you need to remove a business after validating its ID and signature.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Generate GatherUp Hash Signature
Tool to generate a SHA-256 hash signature required by GatherUp endpoints. Signature rule (commonly documented by GatherUp): SHA-256 over: privateKey + concatenation of all request parameter key-value pairs (excluding 'hash'), ordered alphabetically by key. Include clientId when present.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get GatherUp Business
Tool to get business details by business ID. Use when you have clientId and valid hash to retrieve a business location record.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get GatherUp Business Types
Tool to get business types. Use to fetch available business type identifiers after generating a valid hash signature; optionally filter by search term.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get GatherUp Customer
Tool to get customer details by ID. Endpoint: POST /customer/get
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Search GatherUp Business
Tool to find business ID by customField or extraField. Endpoint: POST /business/search
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Connect any two apps with Notis in the middle.
Telegram and Gatherup, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Gatherup.