Follow a customer handoff with a feedback request
Make the handoff the point where the customer experience gets a chance to speak for itself.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Why this helps
At handoff, attention shifts to ownership and next steps, while asking for feedback can be overlooked.
- Include customer feedback in the handoff routine.
- Capture the customer's view near the end of the engagement.
- Avoid a separate reminder after ownership changes.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gatherup to Notis once through the portal.
- 2Create an automation or ask Notis to send a Gatherup feedback request when you record a completed customer handoff in Telegram.
- 3Choose Telegram New Message Received as the trigger and set a run-report channel.
- 4Test with a real handoff update containing the customer context and a clear completion signal.
Questions about this workflow
Does it work for internal handoffs?
Use the instruction to specify customer handoffs where a feedback request is appropriate.
What happens if the handoff is not complete?
Make completion a requirement in your plain-language instruction and test the intended case.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gatherup. A trigger fires from one place; an action lands in another.
Telegram triggers
Gatherup actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
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New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Connect any two apps with Notis in the middle.
Telegram and Gatherup, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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