Follow a customer thank-you with a feedback request
Capture a useful moment for customer feedback without leaving the conversation where you noted it.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Why this helps
Positive customer moments are easy to appreciate and then forget to turn into a feedback opportunity.
- Notice positive interactions while they are fresh.
- Make feedback follow-up part of the customer experience routine.
- Avoid relying on a separate reminder after the moment passes.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gatherup to Notis once through the portal.
- 2Create an automation or ask Notis to send a Gatherup feedback request when you note a customer thank-you after a completed interaction.
- 3Choose Telegram New Message Received as the trigger and set the channel for run reports.
- 4Test with one real customer example and confirm the message identifies the intended recipient.
Questions about this workflow
Does a thank-you message always mean a request should be sent?
Set the instruction to describe the thank-you situations that merit a follow-up, and verify the behavior with a real example.
What recipient information is needed?
Include enough customer context in the message for Notis to identify the intended Gatherup customer.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gatherup. A trigger fires from one place; an action lands in another.
Telegram triggers
Gatherup actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
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Triggered when a new post is published to a channel where your bot is an administrator.
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Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
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Tool to get customer details by ID. Endpoint: POST /customer/get
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Search GatherUp Business
Tool to find business ID by customField or extraField. Endpoint: POST /business/search
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Connect any two apps with Notis in the middle.
Telegram and Gatherup, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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