Invite feedback after a positive customer check-in
Let a positive check-in lead naturally into the next customer feedback step.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Why this helps
A good check-in is useful information, but acting on it can get lost among the day's conversations.
- Act on positive customer signals while they are current.
- Make the feedback ask part of the check-in routine.
- Avoid holding an extra reminder in mind.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gatherup to Notis once through the portal.
- 2Create an automation or ask Notis to send a Gatherup feedback request when a Telegram check-in indicates the customer is satisfied and ready to share feedback.
- 3Choose Telegram New Message Received as the trigger and select a reporting channel.
- 4Test with one real check-in and make sure the customer and intent are clear.
Questions about this workflow
What kind of check-in should trigger a request?
Describe the positive signals and readiness criteria in your instruction, then validate with a real example.
Can it handle an unhappy check-in?
This workflow is intended for positive check-ins. Use a separate process for concerns that need direct resolution.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gatherup. A trigger fires from one place; an action lands in another.
Telegram triggers
Gatherup actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete GatherUp Business
Tool to delete an existing business location. Use when you need to remove a business after validating its ID and signature.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Generate GatherUp Hash Signature
Tool to generate a SHA-256 hash signature required by GatherUp endpoints. Signature rule (commonly documented by GatherUp): SHA-256 over: privateKey + concatenation of all request parameter key-value pairs (excluding 'hash'), ordered alphabetically by key. Include clientId when present.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get GatherUp Business
Tool to get business details by business ID. Use when you have clientId and valid hash to retrieve a business location record.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get GatherUp Business Types
Tool to get business types. Use to fetch available business type identifiers after generating a valid hash signature; optionally filter by search term.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get GatherUp Customer
Tool to get customer details by ID. Endpoint: POST /customer/get
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Search GatherUp Business
Tool to find business ID by customField or extraField. Endpoint: POST /business/search
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Connect any two apps with Notis in the middle.
Telegram and Gatherup, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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