Turn Telegram channel milestones into customer feedback requests
Let a milestone announcement prompt the feedback follow-up while the details are still in view.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Why this helps
Customer wins may be shared with a team, but the separate feedback step can disappear amid channel activity.
- Bring a shared milestone into the follow-up routine.
- Reduce the need to copy details into another tool.
- Make the next step easier to remember after a win.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gatherup to Notis once through the portal.
- 2Create an automation in the portal or tell Notis in plain language to send a Gatherup feedback request when a relevant customer milestone is posted.
- 3Choose Telegram New Channel Post as the trigger and select the channel where Notis reports runs.
- 4Test with a real milestone post that identifies the customer and confirms the request should be sent.
Questions about this workflow
Must the bot be in the channel?
The bot must be an administrator of the Telegram channel where the post is published.
What counts as a milestone?
Describe the kinds of customer milestone posts in your instruction so Notis can interpret the post context.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gatherup. A trigger fires from one place; an action lands in another.
Telegram triggers
Gatherup actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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Tool to generate a SHA-256 hash signature required by GatherUp endpoints. Signature rule (commonly documented by GatherUp): SHA-256 over: privateKey + concatenation of all request parameter key-value pairs (excluding 'hash'), ordered alphabetically by key. Include clientId when present.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
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Triggered when a new post is published to a channel where your bot is an administrator.
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Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
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Tool to get customer details by ID. Endpoint: POST /customer/get
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Search GatherUp Business
Tool to find business ID by customField or extraField. Endpoint: POST /business/search
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Connect any two apps with Notis in the middle.
Telegram and Gatherup, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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