Send customer feedback requests from corrected Telegram updates
Let a correction to the customer context carry through to the follow-up step.
Trigger
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Action
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Why this helps
An amended customer update can leave the intended follow-up unclear if the correction is easy to overlook.
- Use the latest message context for the requested follow-up.
- Reduce confusion caused by corrected customer details.
- Keep the follow-up tied to the edit that clarified the situation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Gatherup to Notis once through the portal.
- 2Create an automation or ask Notis to send a Gatherup feedback request when a Telegram message is edited to indicate follow-up is ready.
- 3Select Telegram Message Edited as the trigger and choose the run-report channel.
- 4Test by editing a real message with clear customer context and confirming the intended request.
Questions about this workflow
Will every edit send a request?
State clearly in the instruction which edited messages mean follow-up is ready, then test with an example.
What kind of chat can be observed?
The bot must be able to see the chat and its edited messages.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Gatherup. A trigger fires from one place; an action lands in another.
Telegram triggers
Gatherup actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
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Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get GatherUp Customer
Tool to get customer details by ID. Endpoint: POST /customer/get
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Search GatherUp Business
Tool to find business ID by customField or extraField. Endpoint: POST /business/search
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Send GatherUp Customer Feedback
Tool to send a feedback request to a customer. Use when prompting customers for feedback after an interaction. Ensure a valid hash signature is provided.
Connect any two apps with Notis in the middle.
Telegram and Gatherup, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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