See support requests before you reply
Bring the support form context into Telegram so you can decide which customer issue to handle next.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Retrieve Form Submissions
Tool to retrieve a list of submissions for a specific form identified by its id. supports pagination to navigate through large sets of submissions.
Why this helps
Support requests can sit out of sight when form review requires leaving the work and chat already in front of you.
- Get a readable view of submitted support requests.
- Choose the next response with more context.
- Reduce the chance of overlooking the form inbox during a busy day.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Formcarry to Notis once in the portal.
- 2Create an automation in the portal or describe the support-review outcome to Notis conversationally.
- 3Ask Notis in one plain-language instruction to retrieve the named support form submissions and summarize the issues for triage.
- 4Pick Telegram New Message Received as the trigger, choose a run-report channel, and test with one real support request.
Questions about this workflow
Will Notis send a reply to the customer?
No. This workflow retrieves and summarizes submissions; it does not send customer replies.
Can I request just one support form?
Name the intended Formcarry form in the prompt. The action retrieves submissions for a specific form.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Formcarry. A trigger fires from one place; an action lands in another.
Telegram triggers
Formcarry actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Retrieve Form Submissions
Tool to retrieve a list of submissions for a specific form identified by its id. supports pagination to navigate through large sets of submissions.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Telegram and Formcarry, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Formcarry.