Record a customer touch with one Telegram tap
A single button tap can tell Notis to update the right ForceManager activity.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Update Activity
Tool to update an existing activity by ID. Use when you need to change fields such as comment, date/time, linked entities, or geocode.
Why this helps
Remembering to log a completed customer touch later adds one more task to keep in mind.
- Make activity updates quick to confirm.
- Reduce the chance of a completed touch going unlogged.
- Keep a lightweight action close to the conversation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and ForceManager to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3Tell Notis to update the referenced ForceManager activity when the designated Telegram button is tapped.
- 4Choose the Telegram callback-query trigger and a channel for run reports.
- 5Test by tapping the real button on a message with a known activity reference.
Questions about this workflow
What starts the workflow?
The workflow starts when a user taps an inline keyboard button attached to a Telegram bot message.
Can the update use the button label?
Describe in the instruction what the tap means and which existing activity Notis should update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Forcemanager. A trigger fires from one place; an action lands in another.
Telegram triggers
Forcemanager actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Activity
Delete an existing activity by ID. Tries multiple base hosts and path variants to maximize compatibility across environments and gateways.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Company
Tool to delete a company by its ForceManager ID. Use when you need to remove an existing company from the system.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Delete Contact
Delete an existing contact by ID. Tries multiple base hosts and path variants to maximize compatibility across environments and gateways.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Delete Sales Order
Delete a sales order by ID using ForceManager REST API. Tries multiple base hosts and path variants to maximize compatibility across environments. Accepts successful HTTP status codes (< 300) even when the response is non-JSON, capturing response text.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Delete Sales Order Line
Delete a sales order line by ID using ForceManager REST API. Tries multiple base hosts and path variants to maximize compatibility across environments. Accepts successful HTTP status codes (< 300) even when the response is HTML instead of JSON, capturing the response text as a message.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Master Data Value
Delete a master-data value (Z_ table) by ID using ForceManager REST API. Tries multiple base hosts and path variants to maximize compatibility across environments. Accepts successful HTTP status codes (< 300) even when the response is HTML instead of JSON, capturing the response text as a message. Also retries sending authentication headers as query parameters on HTTP 401 as some gateways expect them in query string.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete View
Delete a saved view by ID. Tries multiple base hosts and path variants to maximize compatibility across environments and gateways.
Get Activity
Tool to get a single activity by ID. Use when you need to fetch a specific activity. Returns empty entity with found=False on non-JSON HTML or if not found.
Connect any two apps with Notis in the middle.
Telegram and Forcemanager, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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