Bring refund records into the support conversation
When a customer asks about a refund, Notis can retrieve matching Flutterwave refund records so you can review what has been recorded.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Get Multiple Refund Transactions
Tool to retrieve multiple refund transactions with optional filters. use when you need to fetch paginated refund data after confirming valid api credentials.
Why this helps
Refund follow-up often involves searching a separate payment dashboard while keeping the customer conversation in mind.
- Make refund history easier to review during a support conversation.
- Reduce context switching for payment follow-up.
- Gather refund records before preparing a response.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Flutterwave to Notis once in the portal.
- 2Create the automation in the portal or tell Notis the desired result conversationally.
- 3Give one instruction asking Notis to retrieve Flutterwave refund transactions relevant to a Telegram refund inquiry, using clear available filters.
- 4Select the Telegram new message trigger and a channel for run reports.
- 5Test with one real refund inquiry and check that the returned records match the intended payment.
Questions about this workflow
Does this issue a refund?
No. It retrieves refund transaction records for review.
Should the request include a payment reference?
Include clear transaction or date context when available so the retrieved records are relevant.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Flutterwave. A trigger fires from one place; an action lands in another.
Telegram triggers
Flutterwave actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
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New Channel Post
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Callback Query Received
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Message Edited
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New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
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Disable Payment Link
Tool to disable a flutterwave payment link. use when you need to prevent further payments from an existing link after confirming the link is valid.
Connect any two apps with Notis in the middle.
Telegram and Flutterwave, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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