Keep Telegram customer feedback in Fireberry
When a customer shares something useful in chat, turn it into a record you can revisit instead of relying on memory.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create a new Fireberry record
Tool to create a new record in a specified fireberry table. use when you have the table name and record data ready for insertion.
Why this helps
Feedback often arrives between tasks and is easy to forget before it reaches a useful place.
- Preserve feedback while its context is still clear.
- Keep scattered observations available for later decisions.
- Reduce the effort of transferring insights after a busy conversation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Fireberry to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally for one.
- 3Tell Notis in plain language to recognize customer feedback in new Telegram messages and create a Fireberry record with its context.
- 4Choose the Telegram New Message Received trigger and a channel for run reports.
- 5Test with one real feedback message and review the resulting record.
Questions about this workflow
Can the automation ignore ordinary chat?
Yes. Describe the kinds of feedback you want captured in the plain-language prompt.
Can the record retain the original wording?
Ask Notis to include the message and relevant context when it creates the Fireberry record.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Fireberry. A trigger fires from one place; an action lands in another.
Telegram triggers
Fireberry actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create a new Fireberry record
Tool to create a new record in a specified fireberry table. use when you have the table name and record data ready for insertion.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Picklist Values
Tool to retrieve all possible picklist (dropdown) values for a specific field. use when you need to load all available options for a picklist field in a record type.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Fireberry: Query Records
Tool to query records with filtering, sorting, and pagination. use when you need to retrieve specific fireberry records by module.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Telegram and Fireberry, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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