Give Telegram customer feedback a home
Keep the customer's words available when you return to product decisions.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Entity
Tool to create a new Fibery entity. Use when you have prepared all necessary field values and need to persist a new record. Example: Create a 'Project/Task' with title and assignee.
Why this helps
Useful feedback gets buried when founders are switching between conversations and delivery work.
- Preserve feedback for a dedicated review moment.
- Keep the original phrasing available for context.
- Reduce interruption from trying to sort every insight immediately.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Fibery once in the Notis portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3Use one prompt asking Notis to create a Fibery feedback record for messages that contain customer feedback and preserve the customer's stated wording.
- 4Select New Message Received and choose a channel for run reports.
- 5Send a real sample of feedback to the bot and review its record.
Questions about this workflow
Can it distinguish feedback from casual chat?
Tell Notis what counts as product or service feedback and to ignore unrelated messages.
Should feedback be rewritten?
Ask Notis to retain the customer's original wording so the team can assess it later.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Fibery. A trigger fires from one place; an action lands in another.
Telegram triggers
Fibery actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Custom App Endpoint
Tool to delete a specific custom app endpoint. Use after confirming the app and endpoint IDs to remove.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Entity
Tool to delete a specific Fibery entity by its ID. Use when you have verified the entity exists and have its GUID. Deletion is irreversible.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Delete File
Tool to delete a specific file. Use when you need to remove a file from Fibery by its ID.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Execute GraphQL Query
Tool to execute GraphQL queries or mutations against a Fibery space. Use when you need to fetch or modify Fibery data via the GraphQL API.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Authenticate (validate token via API call)
Tool to validate existing Fibery personal API token by performing a real API call. If the call succeeds, returns the token value extracted from the Authorization header. Use the returned token in the `Authorization: Token <value>` header for further calls.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get App Information
Tool to retrieve application information. Use when you need the version, name, description, authentication methods, and available data sources before further operations.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Custom App Endpoints
Tool to list custom app endpoints. Use when you need the available custom endpoints for a given app before invoking them.
Get Custom Apps
Tool to list all custom apps in the Fibery workspace. Use when you need the identifiers of all custom apps.
Connect any two apps with Notis in the middle.
Telegram and Fibery, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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