Give Telegram support requests a visible Excel queue
When a customer needs help in Telegram, record the request in Excel so you can prioritize and return to it after the conversation.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Add Table Row
Add a row to a table using microsoft graph api.
Why this helps
Support questions are difficult to manage when requests remain mixed with general chat.
- Keep requests visible until they are reviewed.
- Separate support follow-ups from general conversation.
- Make it easier to revisit unresolved customer needs.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Excel to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to add support requests from Telegram to an Excel queue.
- 3Use one plain-language prompt to explain what counts as a support request and what makes a useful queue entry.
- 4Choose New Message Received as the trigger and choose a run-report channel.
- 5Send a sample support request and verify it appears in the queue.
Questions about this workflow
Can it capture only requests needing a response?
Yes. Instruct Notis to add messages that ask for help or need a support follow-up, and skip general discussion.
Can this replace a ticketing system?
It provides a lightweight Excel queue. If you need assignment, service-level tracking, and customer notifications, keep your dedicated support system in place.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Excel. A trigger fires from one place; an action lands in another.
Telegram triggers
Excel actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Chart
Add a chart to a worksheet using microsoft graph api.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add SharePoint Worksheet
Add a new worksheet to a sharepoint excel workbook using microsoft graph sites api.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Add Table
Create a table in a workbook using microsoft graph api.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Add Table Column
Add a column to a table using microsoft graph api.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Add Table Row
Add a row to a table using microsoft graph api.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Add Workbook Permission
Tool to grant access to a workbook via invite. use when you need to share a specific workbook file with designated recipients and roles.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Add Worksheet
Add a new worksheet to an excel workbook using microsoft graph api.
Apply Table Filter
Apply a filter to a table column using microsoft graph api.
Connect any two apps with Notis in the middle.
Telegram and Excel, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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