Give customer risk signals a timely review
Capture the concern in Telegram and ask Entelligence to help clarify what might need attention.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Interact with the repository agent
Send a question and related information to the repository agent and receive a streaming response
Why this helps
Customer concerns shared across chats can be hard to connect to retention risks and follow-up actions.
- Make it easier to surface a retention concern for review.
- Ask for possible implications and follow-up options.
- Reduce the effort of starting an analysis from scratch.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Entelligence once in the Notis portal.
- 2Create an automation in the portal or ask Notis to create it in plain language.
- 3Write one instruction asking Entelligence's repository agent to assess Telegram messages that describe customer retention concerns and suggest appropriate follow-up.
- 4Choose Telegram New Message Received and select a channel for run reports.
- 5Test with one representative customer concern.
Questions about this workflow
Does it contact the customer?
No. The action asks Entelligence's repository agent for a response; it does not send customer communications.
Can it evaluate the risk level?
Ask for an assessment in the prompt and include the relevant context in the Telegram message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Entelligence. A trigger fires from one place; an action lands in another.
Telegram triggers
Entelligence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add a new repository
Add a new repository to the system with specified details
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Interact with the repository agent
Send a question and related information to the repository agent and receive a streaming response
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Telegram and Entelligence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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