Turn recurring Telegram questions into an FAQ campaign
When a question keeps coming up, capture it in Telegram and have Notis prepare an email campaign explaining the answer.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Campaign
Tool to create a new email campaign. use when you need to configure and schedule a campaign before sending.
Why this helps
Repeated questions consume attention and can leave customers with inconsistent answers.
- Turn repeated questions into reusable customer communication.
- Reduce the need to answer the same topic from scratch.
- Review the campaign before it reaches subscribers.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Enginemailer to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3Write one instruction to prepare a reviewable campaign when a Telegram message flags a recurring customer question and includes an approved answer.
- 4Choose Telegram New Message Received as the trigger and select a channel for run reports.
- 5Test with one real FAQ example and check the campaign content.
Questions about this workflow
Should the automation invent answers?
Use an instruction to prepare a campaign only when the message includes an approved answer or source material.
Can one customer question trigger a campaign?
Set the instruction to act only on messages explicitly identifying a recurring question worth sharing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Enginemailer. A trigger fires from one place; an action lands in another.
Telegram triggers
Enginemailer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Check Export Status V2
Tool to check status of a previously requested csv report export. use after initiating an export to poll for completion.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Campaign
Tool to create a new email campaign. use when you need to configure and schedule a campaign before sending.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Export CSV Report V2
Tool to export a transactional email report as csv. use when you need to initiate an export within a specific date range (max past 60 days).
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get Subcategories
Tool to retrieve subcategories for a given category. use when you need to list or choose subcategories after selecting a category.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Insert Subscriber
Tool to add a new subscriber with optional custom fields. use when registering a user to a specific mailing list after verifying their email.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
List Campaign
Tool to retrieve a list of undelivered campaigns. use when you need to fetch campaigns awaiting delivery.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Pause Campaign
Tool to pause a scheduled email campaign. use when you need to halt a campaign before sending to apply updates or adjust schedule.
Send Campaign
Tool to send an email campaign immediately. use when the campaign exists, has at least one recipient, and is not scheduled or already delivered. e.g., 'send campaign 123 now'.
Connect any two apps with Notis in the middle.
Telegram and Enginemailer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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