Keep Telegram support requests visible in Engage
Turn support requests into a record you can revisit, even when your Telegram chats move quickly.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Track User Event
Tool to add user events to Engage. Use this to track user actions and events in your application. You can later segment users based on these actions or events.
Why this helps
A support request can be acknowledged in chat but missed when it is time to review customer issues or follow up.
- Preserve customer-reported issues in an event history
- Make repeated needs easier to review
- Reduce separate support note taking
Setup
Build it in a few focused steps.
- 1Connect Telegram and Engage to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to log qualifying support requests.
- 3Write one plain-language instruction describing what qualifies and how to associate the event with a customer.
- 4Select Telegram's New Message Received trigger and choose a channel for run reports.
- 5Test with one real support request and verify the event in Engage.
Questions about this workflow
Is this a ticketing system?
No. It records a user event in Engage, which can support later analysis but does not create a support ticket.
Can it capture only requests that need follow-up?
Describe the relevant request types in the plain-language instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Engage. A trigger fires from one place; an action lands in another.
Telegram triggers
Engage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Customer to Accounts
Tool to add a customer to one or more account entities. Use when you need to associate a user with accounts and optionally assign roles.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add User to Lists
Tool to add a Customer or Account to one or more Lists in Engage.so. Use when you need to subscribe a user to specific lists for targeted messaging.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Archive List
Tool to archive a List in Engage. Use when you want to prevent new subscribers from being added to a list. Existing subscribers will not be affected.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Archive User
Tool to archive a user in Engage. Use when you need to deactivate a user account while preserving all historical data. The user will stop being active and all engagement and events for the user will be stopped, but all messages, logs, and related data will be preserved.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Convert User Type
Tool to convert a user between Customer and Account entity types. Use when you need to change a customer to an account or vice versa.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create List
Tool to create a new List in Engage for organizing subscribers. Use when you need to set up a new list for managing contacts or subscribers.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create User
Tool to create a new user (Customer or Account) in Engage. Use when you need to add a user with optional metadata, device tokens, or list subscriptions.
Delete Subscriber From List
Tool to remove a subscriber from a List entirely (different from unsubscribing). Use when you need to completely delete a subscriber's association with a specific list.
Connect any two apps with Notis in the middle.
Telegram and Engage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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