Keep Telegram button responses in customer history
Capture a useful preference when someone taps a Telegram button, without manually updating your customer notes.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Track User Event
Tool to add user events to Engage. Use this to track user actions and events in your application. You can later segment users based on these actions or events.
Why this helps
Button responses are quick and easy to overlook, especially when several conversations need attention.
- Preserve explicit user responses for later context
- Make customer preferences easier to revisit
- Avoid manually scanning chat activity
Setup
Build it in a few focused steps.
- 1Connect Telegram and Engage to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to track selected button responses.
- 3Describe in one plain-language instruction which callback responses matter and how to record them for the right user.
- 4Choose Telegram's Callback Query Received trigger and select a channel for run reports.
- 5Test with one real button tap and check the matching Engage event.
Questions about this workflow
Can this track only certain buttons?
Yes. Name the relevant response choices in the instruction so Notis can act on the intended signals.
What if the callback sender is not a customer?
The instruction should avoid assigning an event to an Engage profile unless the person can be reliably matched.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Engage. A trigger fires from one place; an action lands in another.
Telegram triggers
Engage actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Customer to Accounts
Tool to add a customer to one or more account entities. Use when you need to associate a user with accounts and optionally assign roles.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add User to Lists
Tool to add a Customer or Account to one or more Lists in Engage.so. Use when you need to subscribe a user to specific lists for targeted messaging.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Archive List
Tool to archive a List in Engage. Use when you want to prevent new subscribers from being added to a list. Existing subscribers will not be affected.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Archive User
Tool to archive a user in Engage. Use when you need to deactivate a user account while preserving all historical data. The user will stop being active and all engagement and events for the user will be stopped, but all messages, logs, and related data will be preserved.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Convert User Type
Tool to convert a user between Customer and Account entity types. Use when you need to change a customer to an account or vice versa.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create List
Tool to create a new List in Engage for organizing subscribers. Use when you need to set up a new list for managing contacts or subscribers.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create User
Tool to create a new user (Customer or Account) in Engage. Use when you need to add a user with optional metadata, device tokens, or list subscriptions.
Delete Subscriber From List
Tool to remove a subscriber from a List entirely (different from unsubscribing). Use when you need to completely delete a subscriber's association with a specific list.
Connect any two apps with Notis in the middle.
Telegram and Engage, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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