See a customer's feedback history in context
Before following up or sharing a customer story, ask Notis to bring their existing Endorsal testimonials into view.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
List Contact Testimonials
Tool to retrieve all testimonials submitted by a specific contact. use when you have a contact id and need to paginate through their testimonials.
Why this helps
Switching between a chat and a separate feedback account makes it harder to remember what a customer has already shared.
- Review prior feedback without starting a separate search.
- Avoid asking a customer for the same story twice.
- Bring useful context into a Telegram conversation.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Endorsal to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally.
- 3Write one instruction asking Notis to identify the customer from a new message, resolve their Endorsal contact, and list that contact's testimonials; ask it to report ambiguity rather than guess.
- 4Choose New Message Received as the trigger and select a channel for run reports.
- 5Test with one real message from a customer who has an identifiable Endorsal contact.
Questions about this workflow
Does this find customers by name automatically?
Notis can use the message context to identify a contact, but the instruction should require a confident match before listing testimonials.
What if the customer has no testimonials?
The workflow can report that no testimonial history was found so you can decide whether to ask for feedback.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Endorsal. A trigger fires from one place; an action lands in another.
Telegram triggers
Endorsal actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Testimonial
Tool to submit a new testimonial. use when adding customer feedback to your endorsal account after gathering input.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get AutoRequest Campaign
Tool to retrieve a specific autorequest campaign by its unique identifier. use when you need to fetch details of an existing autorequest campaign.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Contact
Tool to retrieve details of a specific contact by its unique identifier. use when you have the contact id and need to fetch complete contact details.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get Tag
Tool to retrieve details of a specific tag by its unique identifier. use when you have a tag id and need full tag metadata.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Testimonial
Tool to retrieve details of a specific testimonial by its unique identifier. use after obtaining the testimonial id to fetch its full details.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get Widget
Tool to retrieve details of a specific widget by its unique identifier. use when you need full widget details before editing or analysis.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
List AutoRequest Campaigns
Tool to retrieve a list of all autorequest campaigns. use when you need to view both active and inactive campaigns.
List Contacts
Tool to retrieve all contacts associated with your account. use when you need to browse or manage your contact list after authentication.
Connect any two apps with Notis in the middle.
Telegram and Endorsal, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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