Keep Telegram support corrections with the case
If someone adds a detail or corrects an issue report in Telegram, Notis can update the related Dynamics 365 case with the new context.
Trigger
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Action
Update Case
Updates an existing case (incident) entity record in dynamics crm using the web api.
Why this helps
An edited issue report can make the first version in your CRM misleading, especially when you return to it later.
- Keeps issue context aligned with useful corrections.
- Reduces backtracking through chat to understand a case.
- Makes support follow-up easier to resume after interruptions.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Dynamics 365 to Notis once through the portal.
- 2Create an automation or tell Notis to update the related Dynamics 365 case when an edited Telegram message changes the reported issue.
- 3Select Telegram's Message Edited trigger and choose where run reports should go.
- 4Test by editing a real support message tied to an existing case and inspect the case update.
Questions about this workflow
Does this create new cases?
This workflow uses the Update Case action, so it is intended to update a related existing case.
What edits should be used?
Describe in the prompt which changes matter, such as a corrected symptom or added troubleshooting detail.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Dynamics365. A trigger fires from one place; an action lands in another.
Telegram triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Telegram and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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