Track support issues raised in Telegram channels
If a channel post reports a product problem or asks for help, Notis can create a Dynamics 365 case so it is easier to return to.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Why this helps
A support issue in a stream of channel posts can be difficult to find again after the conversation moves on.
- Gives channel-raised support issues a clear record.
- Helps keep reported problems from being lost in the post history.
- Makes it easier to revisit the issue when you have time to respond.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Dynamics 365 to Notis once through the portal.
- 2Create an automation or tell Notis to create a Dynamics 365 case when a new channel post reports a support issue.
- 3Select Telegram's New Channel Post trigger and choose a run-report channel.
- 4Test with one real post that describes a support issue and review the created case.
Questions about this workflow
What access does Telegram require?
The bot must be an administrator in the channel so it can receive new channel posts.
Can this capture general feedback too?
You can describe the kinds of reports that should become cases in the plain-language prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Dynamics365. A trigger fires from one place; an action lands in another.
Telegram triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Telegram and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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