Make Telegram support escalations trackable
When a person taps a Telegram button to request help, Notis can open a Dynamics 365 case that is easier to revisit and manage.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
Why this helps
A support escalation can be acknowledged in chat but forgotten when you have to switch tasks or channels.
- Creates a case from a clear request for help.
- Keeps escalation context connected to a trackable record.
- Reduces reliance on remembering a button tap later.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Dynamics 365 to Notis once through the portal.
- 2Create an automation or ask Notis to create a Dynamics 365 case when a Telegram inline button signals a support request or escalation.
- 3Select Telegram's Callback Query Received trigger and choose where run reports should go.
- 4Test the support button in one real interaction and review the case.
Questions about this workflow
Does a callback include the related message?
The event represents a button tap attached to a bot message. Use a real example to confirm the context available to Notis in your setup.
Can only escalation buttons create cases?
Describe the specific support or escalation responses that should create cases in your prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Dynamics365. A trigger fires from one place; an action lands in another.
Telegram triggers
Dynamics365 actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get all invoices action
Get all invoices action
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Creates a new account entity record in dynamics crm using the web api.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Case
Creates a new case (incident) entity record in dynamics crm using the web api.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Contact
Creates a new contact entity record in dynamics crm using the web api.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Invoice
Creates a new invoice entity record in dynamics crm using the web api.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Lead
Creates a new lead entity record in dynamics crm using the web api.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Opportunity
Creates a new opportunity entity record in dynamics crm using the web api.
Create Sales Order
Creates a new sales order entity record in dynamics crm using the web api.
Connect any two apps with Notis in the middle.
Telegram and Dynamics365, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dynamics365.