Keep customer feedback from slipping past in Telegram
When a customer shares a problem, request, or reaction in a Telegram chat, save the context in Dovetail for later review.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Data Point
Tool to create a data point within a channel. use after capturing new content to record and classify it in dovetail.
Why this helps
Feedback gets buried in busy chats and is hard to find when product decisions come around.
- Preserve the original customer context for future research.
- Reduce manual copying between chat and research tools.
- Make recurring requests easier to spot across conversations.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Dovetail to Notis once through the portal.
- 2Create an automation in the portal or ask Notis conversationally for this workflow.
- 3Use one plain-language instruction to save relevant customer feedback messages as Dovetail data points with their useful context.
- 4Select Telegram New Message Received as the trigger and choose where Notis should report runs.
- 5Test with one real feedback message and check the resulting Dovetail data point.
Questions about this workflow
Does this save every Telegram message?
Tell Notis in the prompt to capture only messages that contain customer feedback, such as a problem, request, or product reaction.
Can it retain useful context?
Yes. In the instruction, ask Notis to include the message meaning and relevant surrounding context when creating the data point.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Dovetail. A trigger fires from one place; an action lands in another.
Telegram triggers
Dovetail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Channel
Tool to create a new channel in dovetail. use after confirming channel details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in dovetail. use when you need to register a contact before logging interactions.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Data Point
Tool to create a data point within a channel. use after capturing new content to record and classify it in dovetail.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Insight
Tool to create a new insight in dovetail. use after synthesizing findings when ready to store them. example: "create insight 'q1 user trends' with body '...' for project 'proj 123'."
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Topic
Tool to create a new topic in a channel. use after confirming channel id, title, and optional description.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Channel
Tool to delete an existing channel. use when you need to remove a channel and move it to the project's trash (restorable for 30 days). confirm the channel id before calling.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Topic
Tool to delete an existing topic. use when you have confirmed the topic id and want to move it to trash (restorable for 30 days). example: "delete topic with id 123e4567-e89b-12d3-a456-426614174000."
Get Note
Tool to retrieve details of a specific note. use when you have confirmed the note id and need full note metadata from dovetail.
Connect any two apps with Notis in the middle.
Telegram and Dovetail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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