Learn from customer departure reasons
When someone clearly shares why they are leaving or considering leaving, preserve the learning as a Dovetail insight.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Insight
Tool to create a new insight in dovetail. use after synthesizing findings when ready to store them. example: "create insight 'q1 user trends' with body '...' for project 'proj 123'."
Why this helps
Sensitive departure feedback is easy to acknowledge in chat and then lose amid day-to-day work.
- Preserve the customer's stated reason for leaving.
- Make retention research easier to revisit over time.
- Avoid relying on memory when reviewing difficult feedback.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Dovetail to Notis once through the portal.
- 2Create the automation in the portal or ask Notis in plain language.
- 3Give Notis one instruction to create an insight for clear customer departure or cancellation reasons, keeping the customer's stated reason distinct from assumptions.
- 4Select Telegram New Message Received and choose a run-report channel.
- 5Test with a suitable real example and verify the insight preserves the original meaning.
Questions about this workflow
Will it infer reasons that were not stated?
Ask Notis to record only reasons the person explicitly gives and label any uncertainty.
Can it capture early signs of leaving?
The prompt can include explicit messages that someone is considering leaving, as well as confirmed departures.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Dovetail. A trigger fires from one place; an action lands in another.
Telegram triggers
Dovetail actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Channel
Tool to create a new channel in dovetail. use after confirming channel details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Contact
Tool to create a new contact in dovetail. use when you need to register a contact before logging interactions.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Data Point
Tool to create a data point within a channel. use after capturing new content to record and classify it in dovetail.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Insight
Tool to create a new insight in dovetail. use after synthesizing findings when ready to store them. example: "create insight 'q1 user trends' with body '...' for project 'proj 123'."
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Topic
Tool to create a new topic in a channel. use after confirming channel id, title, and optional description.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Delete Channel
Tool to delete an existing channel. use when you need to remove a channel and move it to the project's trash (restorable for 30 days). confirm the channel id before calling.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Delete Topic
Tool to delete an existing topic. use when you have confirmed the topic id and want to move it to trash (restorable for 30 days). example: "delete topic with id 123e4567-e89b-12d3-a456-426614174000."
Get Note
Tool to retrieve details of a specific note. use when you have confirmed the note id and need full note metadata from dovetail.
Connect any two apps with Notis in the middle.
Telegram and Dovetail, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dovetail.