Keep new member support questions from slipping
Give onboarding support a clearer next step when a new group member needs help.
Trigger
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Action
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
Why this helps
New members can raise an important question while you are handling several other priorities.
- Create a structured ticket from a new member's support conversation.
- Make onboarding follow-up easier to track.
- Keep a welcome moment from becoming a dropped support request.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Docsbot ai to Notis once through the portal.
- 2Create the automation through the portal or ask Notis to create it conversationally.
- 3Write one instruction to generate a Docsbot ticket from the new member's support conversation when the Telegram group event occurs and a support issue is present.
- 4Select Telegram New Chat Member as the trigger and choose a run-report channel.
- 5Test with a group join followed by a real support conversation.
Questions about this workflow
Does the join event itself contain a support conversation?
No. The trigger signals that a new member joined; the instruction should only request a ticket when a support conversation is available.
What does the action generate?
A structured support ticket from a chat agent conversation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Docsbot ai. A trigger fires from one place; an action lands in another.
Telegram triggers
Docsbot ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Bot
Tool to create a new bot within a team. use when you have a valid team id and want to provision a new bot.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Bot
Tool to delete a specific bot by its id. use after confirming the bot id is correct to permanently remove a bot from the system.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Generate Conversation Ticket
Tool to generate a structured support ticket from a chat agent conversation. use when you need to convert an existing conversation into a ready-to-submit helpdesk ticket.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get Bot Details
Tool to fetch details of a specific bot by id within a team. use after confirming valid team and bot ids.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Team Details
Tool to fetch details of a specific team by its id. use when you need full team info including members and settings after confirming the team id.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
List Team Bots
Tool to list all bots for a given team. use after confirming the team id to retrieve all associated bots for that team.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
List Questions
Tool to list all questions asked of a specific bot. use after confirming the bot's identifier. example: "list questions for bot abc123 with status 'unanswered'."
List Bot Sources
Tool to list all sources for a specific bot. use when you need to retrieve paginated source lists after confirming the bot's identifier.
Connect any two apps with Notis in the middle.
Telegram and Docsbot ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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