Pause upcoming Delighted surveys from Telegram
A clear request to stop upcoming surveys can become a direct Delighted update, without a task to remember later.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Why this helps
A pause request in chat can be overlooked, leaving scheduled surveys to go out after the customer asked for a break.
- Respond to survey pause requests in the moment.
- Reduce the risk of an unwanted scheduled survey.
- Keep the action tied to the contact the customer identified.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Delighted once in the Notis portal.
- 2Create an automation in the portal or tell Notis what should happen in plain language.
- 3Use one instruction: when a customer clearly asks to pause upcoming survey emails and provides their email, delete their pending Delighted survey requests.
- 4Pick Telegram's New Message Received trigger and choose a channel for run reports.
- 5Test with one real pause request and a known contact email.
Questions about this workflow
Does this unsubscribe the person permanently?
No. This action removes pending requests; it does not add the person to Delighted's unsubscribe list.
What if the message does not identify an email?
Ask Notis to request or wait for a clear contact email before deleting pending requests.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Delighted. A trigger fires from one place; an action lands in another.
Telegram triggers
Delighted actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Person to Autopilot Email
Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Person to Autopilot SMS
Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create or Update Person
Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Delete Pending Survey Requests
Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Delete Person
Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get Autopilot Email Configuration
Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Autopilot SMS Configuration
Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
List Autopilot SMS Memberships
Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
Connect any two apps with Notis in the middle.
Telegram and Delighted, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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