Celebrate a customer win without losing the moment
When a customer milestone deserves a timely note, request the approved Customer.io broadcast from Telegram.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Meaningful customer moments can pass without acknowledgment when follow-up requires assembling too many steps.
- Make a customer celebration easier to follow through on.
- Keep a timely communication connected to the moment it was noticed.
- Trigger only the broadcast you have already approved.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Customer.io to Notis once through the portal.
- 2Create an automation in the portal, or describe in plain language which approved customer-win broadcast to trigger after your Telegram request.
- 3Have the instruction identify the intended broadcast and any suitable personalization details.
- 4Choose Telegram New Message Received as the trigger and select a channel for run reports.
- 5Test with one approved milestone example and verify the intended broadcast was triggered.
Questions about this workflow
Does the workflow create the announcement content?
No. It triggers an existing Customer.io broadcast that you identify.
Can I include customer context?
Include only the approved personalization details needed for the broadcast in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Customerio. A trigger fires from one place; an action lands in another.
Telegram triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Telegram and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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