Handle a profile suppression request with a clear instruction
When a verified request requires permanent suppression, state it clearly in Telegram and let Notis carry out the Customer.io action.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Why this helps
A sensitive profile request can be delayed or mishandled when follow-up is split across tools.
- Keep a clear request and action in one workflow.
- Reduce the chance that a legitimate suppression request is left pending.
- Use a plain-language instruction to identify the intended profile.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Customer.io to Notis once through the portal.
- 2Create an automation in the portal, or tell Notis plainly to suppress the specified Customer.io person after an explicit Telegram request.
- 3Make the prompt require an unambiguous person identifier and clear suppression intent.
- 4Choose Telegram New Message Received as the trigger and select a channel for run reports.
- 5Test the instruction with a suitable verified example and confirm the intended profile was suppressed.
Questions about this workflow
Can suppression be undone by this workflow?
The listed action is for permanent suppression and preventing re-addition, so use it only when that outcome is intended.
What should the Telegram request include?
It should clearly identify the person and explicitly request suppression.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Customerio. A trigger fires from one place; an action lands in another.
Telegram triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Telegram and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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