Keep customer onboarding follow-ups moving
When you spot an onboarding follow-up that needs a campaign nudge, request the approved Customer.io broadcast in Telegram.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Trigger Broadcast
Tool to manually trigger a broadcast. use when you need to override the default audience and provide personalization data after confirming the broadcast id.
Why this helps
Early customer follow-ups are easy to drop when product work and customer conversations compete for attention.
- Turn a noticed follow-up into a clear campaign action.
- Keep onboarding communication from getting buried under product work.
- Start the approved broadcast from the conversation where the need surfaced.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Customer.io to Notis once through the portal.
- 2Create an automation in the portal, or tell Notis to trigger a specified approved onboarding broadcast when you ask through Telegram.
- 3Make the instruction identify the intended broadcast and any approved personalization details.
- 4Choose Telegram New Message Received as the trigger and select a channel for run reports.
- 5Test with one suitable onboarding request and confirm the intended broadcast trigger.
Questions about this workflow
Does this decide which customer needs onboarding help?
No. You identify the need and request the specified approved broadcast.
Can the trigger be a Telegram group message?
The bot can receive messages in groups when configured appropriately; BotFather privacy mode must be disabled to receive every group message.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Customerio. A trigger fires from one place; an action lands in another.
Telegram triggers
Customerio actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Suppress Customer Profile
Tool to suppress a person. use when you need to permanently delete a customer's profile and prevent them from being re-added.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Integrations
Tool to retrieve a list of integrations in your workspace. use when you need to discover configured integrations.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Messages
Tool to retrieve a list of messages sent from your workspace. use when you need paginated delivery metrics for messages, e.g., list email messages delivered between two timestamps.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get Segment Details
Tool to retrieve details of a specific segment. use after identifying the segment id from list segments.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Segment Membership
Tool to retrieve people in a specific segment. use when you need to page through segment membership after identifying segment id.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Get Segments
Tool to retrieve a list of segments in your workspace. use when you need to fetch all segments after configuring segment rules.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Get Trigger
Tool to retrieve details about a specific trigger. use after triggering a broadcast to confirm its status and metadata.
Get Triggers
Tool to retrieve a list of triggers for a specific broadcast. use after identifying broadcast id to inspect associated triggers.
Connect any two apps with Notis in the middle.
Telegram and Customerio, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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