Keep lead escalation guidance current
Publish the escalation change in your Telegram channel and have Notis update the character the post identifies.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Upload Knowledge Bank File
Tool to upload a knowledge bank file. Use when you have a file ready to add to Convolo AI's knowledge bank (Enterprise plan only).
Why this helps
When escalation rules change, a voice character can keep following old guidance until someone remembers to make the update.
- Give the team one shared place to announce escalation changes.
- Update the character details that support lead handling.
- Reduce the risk of outdated handoff guidance.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Convolo ai to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to update character details from escalation announcements.
- 3In one instruction, define qualifying posts and how the character and approved changes are identified.
- 4Select New Channel Post and choose a channel for run reports.
- 5Test with a clearly labeled update in a channel where the bot is an administrator.
Questions about this workflow
Can the character be updated when the bot is not an administrator?
No. The Telegram trigger requires the bot to be an administrator in the channel.
Can Notis guess the character from the channel?
Give Notis a clear identifying rule in the instruction, or have the post name the target character.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Convolo ai. A trigger fires from one place; an action lands in another.
Telegram triggers
Convolo ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Character
Tool to create a new character. Use when you have name, voice type, backstory, and optional actions ready.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Define or Update Character Actions
Tool to define or update the list of actions a character can perform. Use when you need to configure or adjust character capabilities before deployment.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Evaluate Character Performance
Tool to evaluate a character's performance based on interactions. Use after fetching a conversation session and constructing your prompt.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Generate Starter Conversation
Tool to generate starter conversation suggestions for a character. Use when you need opening or follow-up dialogue lines.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Character Response
Tool to generate a response from a ConvAI character based on text or audio input. Use when needing a text or voice reply in an ongoing session.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
List Voices
Tool to retrieve the list of available voice types. Use when selecting voices before generating speech.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Set Core AI Settings
Tool to set core AI settings for a character. Use after confirming character existence.
Update Character Backstory
Tool to update a character's backstory. Use when you need to modify the backstory of an existing character after confirming its ID. Only the provided fields will be updated.
Connect any two apps with Notis in the middle.
Telegram and Convolo ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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