Give customer feedback a searchable home
When feedback reaches you in Telegram, Notis can preserve it in Confluence with the context needed to understand it.
Trigger
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Action
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Why this helps
Customer observations are scattered across chats, making patterns and promised follow-ups hard to track.
- Keep customer observations in one place for review.
- Preserve the wording and context behind each report.
- Make it easier to spot recurring needs over time.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Confluence to Notis once in the portal.
- 2Create a new automation called Customer Feedback Log.
- 3Write a plain-language instruction asking Notis to identify customer feedback messages and create a Confluence page recording the feedback and its context.
- 4Choose Telegram New Message Received and select a run-report channel.
- 5Send one representative feedback message and inspect the page.
Questions about this workflow
Will casual chat be saved as feedback?
State what counts as customer feedback in the instruction, such as a reported problem, request, or positive observation.
Can I keep the customer's wording?
Ask Notis to preserve the original wording alongside a concise summary.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Confluence. A trigger fires from one place; an action lands in another.
Telegram triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Telegram and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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