Bring learner context into support
A support button can prompt a focused user lookup, helping you answer with relevant account context close at hand.
Trigger
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Action
Get Users
Tool to retrieve a paginated list of users. use when you need to browse or process user records optionally filtered by clientidentifier.
Why this helps
Support conversations lose momentum when you must pause to find the learner record in another tool.
- Retrieve account context while handling the support conversation.
- Reduce interruptions during a thoughtful reply.
- Make a common learner check simpler to repeat.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Coassemble to Notis once through the portal.
- 2Create an automation in the portal or ask Notis to retrieve Coassemble user context when the Telegram support button is tapped.
- 3Describe in one instruction which learner details are relevant and how to summarize a likely match for human review.
- 4Choose the callback-query trigger and a run-report channel, then test with a real bot button.
Questions about this workflow
Will it respond directly to the learner?
The automation can report the lookup result in its chosen channel; define the response behavior in the prompt.
Can it edit a learner account?
No. Get Users is a retrieval action.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Coassemble. A trigger fires from one place; an action lands in another.
Telegram triggers
Coassemble actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Clients
Tool to retrieve a paginated list of clients. use when you need to browse or process organisation records sequentially.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Courses
Tool to retrieve all courses with optional filters and pagination. use when you need to list courses after setting identifier and client identifier, and control page size and number.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Trackings
Tool to retrieve tracking objects with filters. use when you need to fetch learner progress data filtered by course id, date range, identifier, or completion status.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get Users
Tool to retrieve a paginated list of users. use when you need to browse or process user records optionally filtered by clientidentifier.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Connect any two apps with Notis in the middle.
Telegram and Coassemble, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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