Apply verified customer contact changes from channel posts
Turn a clear, verified contact update in an admin-managed channel into a customer record update in Chaser.
Trigger
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Action
Update Customer
Tool to update an existing customer's information using their unique externalid. use after confirming the customer's externalid. e.g., "update contactemailaddress for externalid cust abc123."
Why this helps
Billing contact changes announced in a channel can be overlooked when they are not sent directly to the person managing records.
- Keep confirmed customer contact changes visible to the billing workflow.
- Reduce manual re-entry from channel notices.
- Avoid changing records from unclear announcements.
Setup
Build it in a few focused steps.
- 1Connect Telegram and Chaser to Notis once in the portal.
- 2Create an automation in the portal or ask Notis conversationally to update customer contacts from verified channel notices.
- 3Give Notis one instruction requiring a confirmed change and a clearly identifiable existing customer; have uncertain cases reported for review.
- 4Choose Telegram New Channel Post as the trigger and select a channel for run reports.
- 5Test with one real, verified notice and confirm the intended customer record changed.
Questions about this workflow
Will an announcement about a possible future change update a customer?
No. Set the instruction to require a clear, confirmed change.
What access does the Telegram bot need?
It must be an administrator in the channel for the listed new channel post trigger.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Telegram to Chaser. A trigger fires from one place; an action lands in another.
Telegram triggers
Chaser actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Invoice
Tool to create a new invoice record in the organization. use after ensuring the customer exists in chaser.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Credit Notes
Tool to retrieve a list of credit notes. use after authenticating this detail.
New Message Received
Triggered when your bot receives a new message in a private chat, group, or supergroup. To receive every message in a group, Privacy Mode must be disabled for the bot in BotFather.
Get Customer by ID
Tool to retrieve details for a specific customer by their external (source system) id. use after obtaining the external id when you need specific customer information.
New Channel Post
Triggered when a new post is published to a channel where your bot is an administrator.
Get Customers
Tool to retrieve a list of all customers associated with the organization. use when you need to display or process complete customer contact and status information.
Callback Query Received
Triggered when a user taps an inline keyboard button attached to one of your bot's messages.
Get Organization
Tool to retrieve information about the connected organizations. use when you need organization ids, currency, timezone, or legal details before other operations.
Message Edited
Triggered when a message in a chat your bot can see is edited by its sender.
Create Credit Note
Tool to create a new credit note record in the organization. use after confirming invoice adjustments.
New Chat Member
Triggered when a new member joins a group or supergroup the bot belongs to, including when the bot itself is added.
Create Customer
Tool to create a new customer record in chaser. use after obtaining basic auth credentials.
Update Customer
Tool to update an existing customer's information using their unique externalid. use after confirming the customer's externalid. e.g., "update contactemailaddress for externalid cust abc123."
Connect any two apps with Notis in the middle.
Telegram and Chaser, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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